Return & Refund Policy

At BoxyMart, your satisfaction is our top priority.
We offer a 7-day return policy, meaning you have 7 days from the date you receive your item to request a return.

To qualify for a return, your item must:

• Be in the same condition as when received — unworn, unused, and with all original tags
• Be in its original packaging
• Include your receipt or proof of purchase

Please note:
Customers are responsible for return shipping costs unless the item is defective, damaged, or significantly different from its description.

Returns are not accepted on sale items or gift cards.

How to Initiate a Return

To begin a return, please contact us at [your support email here].

If your return is approved, we will provide you with:

• A return shipping label
• Clear instructions on how and where to send your package

Items sent back to us without prior approval will not be accepted.

You can reach out anytime with return questions at [your support email here].

Damages and Issues

Please inspect your order as soon as it arrives.
Contact [your support email here] immediately if you receive an item that is:

• Defective
• Damaged
• Incorrect (not the item you ordered)

We’ll evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain products cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized items
• Personal care items (e.g., beauty or hygiene products)
• Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

To exchange an item, please return the original product first.
Once your return is approved, you may place a new order for the replacement item.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

If approved:

• Your refund will be issued to your original payment method.
• Please allow a few business days for your bank or credit card company to process and post the refund.

Important: Refunds are only applicable if the item you received is incorrect, defective, or does not match the description.